FREE UK SHIPPING (£0.00) | 30-DAY RETURN WINDOW | £0.00 RESTOCKING FEES

Where do you ship?

We ship exclusively to physical addresses and locations across the United Kingdom. Orders ship directly from our specialized international fulfillment centers to deliver curated apparel at direct-to-consumer prices.

How much does shipping cost?

We provide Free Standard Delivery (£0.00 GBP) on all UK orders, with no minimum order threshold required.

What are your order cutoff, handling, and transit timeframes?

• Daily Order Cut-off Time: 8:00 PM GMT/BST
• Order Handling / Processing: 1–3 business days (Monday–Friday)
• Estimated Transit Time: 4–7 business days (Monday–Friday)
• Total Estimated Delivery Window: 5–10 business days

*Note: Orders placed after 8:00 PM GMT/BST, or during weekends and UK public holidays, will begin processing on the next business day.

Which couriers do you use and how can I track my order?

We partner with reliable UK carriers including Royal Mail (Tracked), Evri, and DPD.

Once your order is dispatched from our fulfillment hub (following 1–3 business days handling), you will receive an automated shipping confirmation email with a direct tracking link to monitor your parcel in real time.

What is your return policy?

We offer a 30-day return window from the date of physical delivery, in full compliance with the UK Consumer Rights Act 2015. Items must be unused, in original packaging, with all original tags attached. We charge zero restocking fees (£0.00).

Where do I send my return?

All returns must be pre-authorized prior to shipping by emailing info@sterlinghampton.com.

Approved UK returns are sent to our authorized forwarding address: 122 Pen Park Road, Bristol, AVON BS10 6BP, United Kingdom.

*Important Warning: Do not ship return parcels to our registered corporate office in London (Shelton Street). It is an administrative headquarter and cannot receive or process physical return merchandise.

Who covers return shipping costs?

• Standard Returns (Change of Mind): The customer is responsible for return postage fees.
• Defective, Damaged, or Incorrect Items: Sterling Hampton covers or reimburses return postage.

When will I receive my refund?

Once your return is delivered to our Bristol forwarding hub and inspected, refunds are processed back to your original payment method within 7 business days. Please allow an additional 3–10 business days for your banking institution to credit your account.

Can I change or cancel my order?

Because orders enter processing rapidly, cancellation or modification requests must be sent immediately to info@sterlinghampton.com prior to our 8:00 PM GMT/BST cutoff time. Once an order enters active dispatch, changes cannot be guaranteed.

Who owns and operates Sterling Hampton?

Sterling Hampton (www.sterlinghampton.com) is commercially owned and operated by FF COMMERCE LTD, a Private Limited Company registered in England and Wales under Companies House number 17398899 (Incorporated 13 August 2026).

⚠️ IMPORTANT NOTICE REGARDING PRODUCT RETURNS

Our registered office in Covent Garden, London is strictly an administrative headquarter and is NOT a public return address.

Unsolicited packages sent to our London office cannot be accepted or processed. All returns must be pre-authorized via email at info@sterlinghampton.com to receive official authorization and designated warehouse routing details for our UK return forwarding hub in Bristol.

Sterling Hampton

Commercially Operated by FF COMMERCE LTD

Customer Support Email: info@sterlinghampton.com

Support Hours: Monday – Friday: 09:00 AM – 05:00 PM (GMT/BST) | Response time: 1–2 business days

Companies House Registration: 17398899 (Incorporated 13 August 2026)

© 2026 Sterling Hampton | Commercially Operated by FF COMMERCE LTD | All Rights Reserved