Refund policy
Refund & Return Policy
Sterling Hampton — Consumer Rights & Return Standards | Last Updated: September 2026
At Sterling Hampton (www.sterlinghampton.com), commercially operated by FF COMMERCE LTD, we offer a clear 30-day return policy in strict compliance with the UK Consumer Rights Act 2015.
30-DAY RETURN WINDOW | £0.00 RESTOCKING FEES | AUTHORISED UK RETURN FORWARDING HUB
1. Policy Overview
| Category | Allowed? | Return Postage | Condition & Fee |
|---|---|---|---|
| Change of Mind | Yes (Within 30 Days) | Customer Responsibility | Unused, original packaging (£0.00 Fee) |
| Defective / Damaged | Yes (Within 30 Days) | Sterling Hampton Pays | Full refund or replacement |
| Restocking Fees | None (£0.00) | — | Zero administration charges |
2. Statutory UK Rights
Under the UK Consumer Rights Act 2015, you are entitled to a refund, repair, or replacement if a product is faulty, not fit for purpose, or does not match the description provided. These statutory rights exist in addition to, and independent of, our voluntary 30-day policy.
3. Return Procedure & Forwarding Address
To process your return smoothly, please follow these steps:
- Request Authorization: Email info@sterlinghampton.com with your order number and reason for return.
- Receive Instructions: Customer support will confirm eligibility and provide a return form along with dispatch instructions for our regional return forwarding hub.
- Dispatch Item: Send your parcel using a tracked delivery service to ensure proof of arrival.
⚠️ IMPORTANT RETURN ROUTING NOTICE
Pre-authorization via info@sterlinghampton.com is mandatory prior to sending any parcel.
All pre-authorized UK returns are routed directly to our dedicated return forwarding address in Bristol. Parcels sent without prior authorization or shipped to our corporate headquarters in London will be rejected.
4. Processing & Refund Timelines
Once your return is received and inspected at our Bristol forwarding hub, refunds are issued back to your original payment method within 7 business days. Please allow an additional 3 to 10 business days for your card issuer or bank to process the funds.
Company Details & Address Distinction
Store Name: Sterling Hampton
Legal Operating Entity: FF COMMERCE LTD
Companies House Registration: 17398899 (Incorporated 13 August 2026)
Customer Support Email: info@sterlinghampton.com
UK Return Forwarding Address
Sterling Hampton Returns
122 Pen Park Road
Bristol, AVON
BS10 6BP
United Kingdom
(CS Pre-authorization required before shipping)
Registered Corporate Office
FF COMMERCE LTD
71–75 Shelton Street
Covent Garden, London
WC2H 9JQ
United Kingdom
(Administrative Office — No Physical Parcel Intake)
© 2026 Sterling Hampton | Commercially Operated by FF COMMERCE LTD | All Rights Reserved