Shipping Policy

Sterling Hampton — Delivery Terms & Shipping Guidance | Last Updated: September 2026

At Sterling Hampton (www.sterlinghampton.com), commercially operated by FF COMMERCE LTD, we are committed to providing a reliable, transparent, and hassle-free delivery experience across the United Kingdom. We pride ourselves on simplicity: no hidden charges and free standard shipping on every single order.

1. Service Region & Fulfillment Origin

We ship exclusively to addresses within the United Kingdom. To offer curated fashion items at competitive direct-to-consumer prices, all orders ship directly from our specialized international fulfillment centers.

2. Order Processing & Estimated Delivery Timeframes

*Note: Business days are defined as Monday through Friday, excluding public holidays. Delivery estimates are provided as guidance only and may occasionally vary due to external factors including weather conditions, carrier delays, customs clearance, or seasonal demand spikes.

3. Trusted Carrier Partners & Tracking

We partner with established delivery networks to ensure your items arrive safely. Depending on parcel dimensions and local routing, delivery will be handled by:

• Royal Mail (Tracked)
• Evri
• DPD

Real-Time Tracking: Once dispatched, you will receive an automated shipping confirmation email containing a tracking number and link to follow your parcel's progress online in real time.

4. UK Consumer Statutory Rights & Damaged Deliveries

Under the UK Consumer Rights Act 2015, you are entitled to a replacement, repair, or refund if your order is significantly delayed, lost, arrives damaged, or does not conform to the contract. Please inspect your package upon delivery and report any physical shipping damage within 24 hours of receipt to info@sterlinghampton.com, including clear photographs where possible.

5. Address Accuracy & Lost Parcels

Address Accuracy: Please ensure that all shipping information is complete and accurate before confirming your order. Sterling Hampton is not responsible for delays or delivery failures resulting from incorrect address information provided at checkout.

Lost Parcels: If tracking information shows no movement for an extended period or your parcel appears lost in transit, please contact our support team. We will open an official investigation with the carrier and provide an appropriate resolution, such as a replacement or refund.

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